Kaebox Help Center
When it comes to shipping, safety is always our top priority. We take special care to ensure we never put our couriers or consumers in a dangerous situation.
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Frequently asked questions
Ask the Kaebox AI Assistant on ChatGPT to “schedule a pickup from 10001 at 2pm” or “track 1Z…”. It can also help clarify customs for international.
No. The driver can print your label at the door. You can also pre-buy and simply hand over the package. • Blog refresher: Shipping label printing with Kaebox
Yes. Kaebox shows live UPS/USPS/FedEx/DHL options and ETAs.• Watch: Carrier Rate Comparison Guide
You’ll see scan-verified updates and proof of delivery in your timeline. • Video: How To Access Instant Tracking
• Deep dive: How real-time tracking works
A: Kaebox strives to make your on-demand delivery needs seamless and efficient, especially in a bustling city like Chicago. You can request a same-day pickup as long as a "today" window appears in the app for your specific pickup ZIP code. If this option is not available, the app will automatically show you the next fastest available window for your convenience. This ensures that you always have a clear and up-to-date view of your delivery options, aligning with Kaebox's commitment to providing top-notch, timely service right at your doorstep.
A: No, you do not need a printer to schedule a pickup with the Kaebox app. When you choose the Pickup option, our driver can print your shipping label at your door. Alternatively, you also have the option to pre-buy and hand over a parcel that is already labeled. Kaebox is dedicated to making your life easier by offering convenient, on-demand delivery services right at your front door.
A: When you choose Kaebox for your on-demand delivery, you have the flexibility to select from four leading carriers: UPS, USPS, FedEx, and DHL. Our platform compares the rates, services, and delivery times of these carriers, allowing you to pick the option that best fits both your budget and timing requirements. This ensures that you get the most efficient and cost-effective shipping service right at your front door. With Kaebox, managing your shipping needs has never been easier or more convenient.
A: At Kaebox, we prioritize transparency and convenience in our on-demand delivery services. To track the pickup and delivery of your items, Kaebox provides a comprehensive live tracking feature. Once your item is picked up, you'll be able to see scan-verified events and receive proof of delivery through your Kaebox timeline. Additionally, notifications will be sent to keep you updated every step of the way, ensuring you are always informed about the status of your shipment. This real-time tracking ensures peace of mind, knowing exactly where your items are during the entire delivery process.
A: In many areas, yes—Kaebox offers convenient packaging services to ensure your items are securely prepared for shipping. Simply add the packaging services at checkout and our driver will bring all necessary materials to handle the packing for you. This added service is part of our commitment to making your life easier with on-demand delivery right at your front door.
A: Kaebox strives to make your life easier with our on-demand delivery services, right at your front door. However, whether we offer bike or walking delivery depends on your specific location and the timing of your request. Coverage for these eco-friendly delivery options varies by neighborhood. If a low-mile option such as bike or walking delivery is available for your route, it will be displayed during the booking process. This allows you to choose the most convenient and sustainable delivery method available in your area.
A: When selecting an eco-friendly carrier service for longer distances with Kaebox, it's important to choose options that minimize environmental impact. If your delivery timeline is flexible, we recommend selecting ground or economy shipping options. In the Kaebox comparison tool, you can compare Estimated Time of Arrivals (ETAs) and prices side-by-side for various carriers such as UPS, USPS, FedEx, and DHL. Ground or economy services typically use less fuel compared to air shipping, making them a greener choice. By evaluating these options, you can make an informed decision that aligns with both your delivery needs and environmental responsibility.
A: Yes, Kaebox can assist you in avoiding oversized packaging. You can request our packaging services, where available, to right-size boxes and minimize waste effectively. Additionally, if you prefer, you can bring your own snug packaging to ensure your items are securely and efficiently packed. Kaebox is dedicated to making your life easier with on-demand delivery and meeting all your shipping needs right at your front door.
A: No. With Kaebox, you can opt for our Pickup service, where the driver will print your shipping label at the door. This not only makes the process more convenient for you but also helps you avoid an extra trip just to print the label, staying true to eco-friendly practices. Our on-demand delivery service is designed to streamline all your shipping needs right at your front door, without compromising on sustainability.
A: Kaebox utilizes an advanced notification system to enhance the efficiency and eco-friendliness of its delivery services. By sending timely alerts to recipients about their delivery status, Kaebox ensures that customers are prepared to receive their packages as soon as they arrive. This proactive communication minimizes the chances of failed delivery attempts, which in turn reduces the need for multiple delivery attempts and unnecessary returns. Consequently, this approach cuts down on extra miles traveled by delivery vehicles, helping to lower carbon emissions and contribute to a greener environment.
A: To determine if same-day delivery is available in your ZIP code through Kaebox, start by creating a shipment on our platform. During the pickup selection process, look for any available time windows for today. If the time windows for same-day pickup and eventual delivery are displayed, you can proceed to book it immediately. This ensures that you can take advantage of our on-demand delivery services without any delays. Kaebox is committed to making your life easier by bringing all your shipping needs right to your front door.
A: No, you do not need a printer for same-day shipping with Kaebox. When you choose the Pickup option, our driver will arrive at your location and can print your shipping label at the door. This service allows you to manage your shipping needs with minimal hassle and ensures a seamless experience right from your front door.
A: Yes. Kaebox makes it effortless to compare carriers for your shipping needs. Our platform allows you to compare UPS, USPS, FedEx, and DHL side-by-side, providing you with the earliest acceptance times and the estimated times of arrival (ETA). This ensures you can select the fastest and most reliable option for your on-demand delivery needs right from the convenience of your front door. With Kaebox, shipping has never been easier or more transparent.
A: When you use Kaebox for same-day deliveries, you will receive comprehensive tracking and update features to keep you informed every step of the way. You’ll see scan-verified updates and proof of delivery directly in your Kaebox timeline. Additionally, if your package is handed off to a carrier, you will be notified of any carrier events. This ensures full visibility and peace of mind, so you always know the status of your shipment.
A: Yes, in many areas Kaebox can handle packaging for a same-day pickup. When you place your order, simply add packaging services at checkout, and the driver will bring the necessary materials to your location. This ensures that your items are securely packaged and ready for swift delivery. Kaebox is committed to providing convenient, on-demand delivery solutions to make your shipping needs as effortless as possible.
A: At Kaebox, we're committed to making your life easier with our on-demand delivery services. If you need to ship something urgently, we've got you covered. Simply check if a “today” window appears for your ZIP code; if it does, you can book your shipment immediately. To get started, visit our Same-day in the US page and enter your ZIP code. If eligible, you can schedule your shipment for same-day delivery. Our efficient and reliable technology ensures your package is handled promptly, meeting your urgent needs seamlessly.
A: No. Kaebox provides discounted rates without long-term commitments or minimums. Our goal is to make your life easier with on-demand delivery services, offering all of your shipping needs right at your front door. You can enjoy our cost-saving benefits without the hassle of signing a big contract, ensuring flexibility and affordability for both individuals and businesses.
A: Yes, you can definitely use your own carrier account with Kaebox. Our platform allows you to compare Kaebox shipping options against what you usually purchase, enabling you to choose the best value for each shipment. This ensures you get the most cost-effective and efficient delivery service tailored to your needs. Kaebox aims to provide flexibility and convenience, making on-demand delivery seamless and straightforward, whether you’re using our carriers or continuing with your preferred carrier account.
A: If you don't have a printer, Kaebox has you covered. You can select the "Pickup" option during your order process, and our driver will bring a printed label to your door, ensuring your package can be shipped without any hassle. Alternatively, if you have access to a supported kiosk, you can print your shipping label there. Kaebox aims to make your on-demand delivery experience as seamless as possible, ensuring all your shipping needs are met conveniently right at your doorstep.
A: Kaebox makes it effortless to keep your customers in the loop about their shipments. We provide instant tracking and notifications to ensure your customers are always informed about the status of their deliveries. You can also take advantage of the Kaebox AI Assistant, which automates updates, saving you time and reducing manual work. With Kaebox, you can rest assured that your customers will receive timely and accurate updates without any extra effort on your part.
A: Yes, the shipping savings provided by Kaebox do apply to international shipments. We support discounted lanes such as GlobalPost to offer cost-effective solutions for your global shipping needs. Additionally, Kaebox automates customs processes to help reduce delays and avoid extra fees, ensuring a smoother shipping experience. You can explore GlobalPost Plus on Kaebox for more details. Whether you're a small business or an individual, Kaebox strives to provide the cheapest and most efficient shipping options right to your front door.
It depends on the delivery stage; you can contact customer support for more information. In addition, you can ask the driver to return the package to you and submit a new order with the updated address if the package is shipped via UPS, USPS, Fedex, or DHL. For local delivery, you can still edit the address.
